Delivery & Returns
At Grounded Goddess, every order is prepared with love, care and attention. We want your shopping experience to be as beautiful and reassuring as the products you receive.
Delivery
We currently deliver throughout the United Kingdom using Royal Mail.
UK postage rates:
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Standard delivery: £3.95
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Grounded Goddess Gift Vouchers: £1.50
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Orders containing both gift vouchers and other products: £3.95 total
We aim to dispatch orders within 1–2 working days, Monday to Friday, excluding bank holidays.
Once dispatched, Royal Mail delivery typically takes 1–3 working days. Please note that these are estimated delivery times and may occasionally vary.
Orders placed at weekends or on bank holidays will be processed on the next working day.
Returns & Refunds
We hope you love everything you receive from Grounded Goddess. However, if something isn’t quite right, we’re always happy to help.
Changed Your Mind?
For most online purchases, you have the right to cancel your order within 14 days of receiving your goods.
Once you’ve notified us of your cancellation, you have a further 14 days to return your items.
Please email [email protected] with your order number before arranging your return.
Items should be returned in their original packaging where possible. Customers are responsible for return postage costs for change-of-mind returns, and we recommend obtaining proof of postage.
Refunds will be issued to your original payment method within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.
Some items may be excluded from change-of-mind returns, including certain personalised products and sealed hygiene-sensitive products once unsealed, where permitted by law.
Order Cancellations
If you need to cancel an order before it has been dispatched, please contact us as soon as possible at [email protected].
If your order has already been dispatched, your usual cancellation and return rights may still apply.
Damaged, Faulty or Incorrect Items
Every order is packed with care, but if something arrives damaged, faulty or incorrect, please contact us as soon as possible.
Email [email protected] with your order number and, where helpful, photographs of the item.
We’ll work with you to put things right in accordance with your statutory consumer rights.
Where an item is faulty or incorrect, we will cover reasonable return postage costs where a return is required.
Returns Address
Grounded Goddess
31 Essich Gardens
Inverness
IV2 6BW
Please contact us before sending anything back so we can help you with your return.
Contact Us
If you have any questions about your order, delivery or returns, please email:
With love and gratitude,
Ann Marie
Grounded Goddess